SC Sanctus Authentica SRL will do all the efforts to dispatch orders in the shortest time. Our desire is to have the item ready for shipping at the latest 3 business days following the order confirmation of in-stock items (if is not otherwise agreed). Delivery is done within 2 to 7 business days calculated from the time it was shipped to the address indicated by the customer.
If it is a custom made article for you, please place your order and after your order is confirmed, in 21 – 30 days, depending of the complexity of the embrodery, your product will be ready to be deliver.
Even though our intention is to make the delivery in the shortest period of time, it might happen that delivery could take longer due to events beyond our control, but not more than 30 calendar days from the date of order confirmation.
If your order does not arrive until the scheduled time, please contact us by e-mail: firstname.lastname@example.org
If the item you received it is faulty, please immediately notify the company and we will issue a full refund.
If prices or other details of the products were displayed incorrectly, we reserve the right to cancel delivery of the product and inform the customer within the shortest time about the error, if the delivery was not made yet or to provide a full refund if the order was already processed.
Our shipping partners are DPD, TNT and FAN Courier, for more information about International Shipping, please check their websites.
If the package can not be delivered (the recipient does not respond to the specified address, etc), you will be contacted by telephone or by courier. If you can not make contact with the recipient, the package remains in the area three days after returning to the sender.
Please take in consideration the applicable custom duties and taxes for orders shipped outside the EU. These duties for your country will be applied and invoiced separately through courier. Customers in non-EU countries, have to take in consideration that the period to impose customs duty is 5 to 8 business days. Product prices include all taxes and duties, as well as Romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through the courier.
Transportation risk are assumed by SC Sanctus Authentica SRL.
The consumer is entitled to notify in writing that he renounces the purchase without penalty and without giving any reason within 14 days of receiving the product. Claims received over this time frame are not to be accepted. Send a request for an Return Confirmation to email@example.com and you will get information about which address to ship your item to.
SC Sanctus Authentica SRL guarantees a full refund for all the items that were returned in the same condition, as stipulated bellow:
- item(s) are in original condition;
- have not been worn, altered or washed;
- all tags are attached;
Please check garments thoroughly upon delivery, before removing the attached tags and the original packaging. If the item you received it is faulty, please immediately notify the firstname.lastname@example.org and we will issue a full refund. Goods are classified as faulty if they are received damaged or become faulty within a reasonable period of time. Please note, items that are damaged due to excessive use and tear are not considered to be faulty.
We reserve the right to accept the return only for the article(s) that were on stock, not for the article(s) that are made upon your order.
If it is agreed to replace a product of greater value, the buyer will pay the difference or if the value is lower, will receive the partial refund up to the value of the replaced product.
Please note, that the customer is responsible for the shipping costs.